Privacy Policy
Welcome to TalaVista Learning Hub. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, and share information through our online platform and the services we provide, including tutoring, exam preparation, online lessons, one-on-one coaching, language development, and skill enhancement programs.
Information We Collect
We collect various types of information to provide and improve our educational services. This includes:
- Personal Data You Provide: This includes information you voluntarily submit when you register for an account, enroll in a program, communicate with us, or use our services. Examples include your name, email address, phone number, physical address, payment information, academic history, and any other details necessary for personalized learning.
- Service Usage Data: We automatically collect information on how you access and use our platform. This may include your IP address, browser type, operating system, pages viewed, time spent on our site, referral sources, and other diagnostic data.
- Communication Data: Records of your interactions with us, including emails, chat conversations, and feedback you provide.
- Study Progress Data: Information related to your learning progress, performance in assessments, completed lessons, and study preferences to help us tailor our services.
How We Use Your Information
The information we collect is used to:
- Provide, maintain, and improve our educational services, including tutoring, exam preparation, and online lessons.
- Personalize your learning experience and offer tailored one-on-one coaching and course recommendations.
- Process transactions and manage your account.
- Communicate with you regarding our services, updates, promotions, and important notices.
- Monitor and analyze trends, usage, and activities in connection with our services to understand and improve user experience.
- Ensure the security and integrity of our platform and prevent fraudulent activities.
- Comply with legal obligations and resolve any disputes.
Disclosure of Your Information
We do not sell your personal data to third parties. We may share your information in the following situations:
- Service Providers: With trusted third-party service providers who assist us in operating our platform, conducting our business (e.g., payment processing, web hosting, analytics), or servicing you, provided that these parties agree to keep this information confidential and comply with data protection laws.
- With Your Consent: We may share your information with your explicit consent or at your direction.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Data Security
We are committed to ensuring the protection of your personal information. We implement appropriate technical and organizational measures to safeguard the data we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or another region with similar data protection laws, you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
TalaVista Learning Hub
3158 Bayani Street, Suite 7A
Makati, Metro Manila, 1234
Philippines